IVC Evidensia responds to CMA review of vet sector

A statement from IVC Evidensia on the recent CMA review of the veterinary sector:

“We will engage openly and constructively with the CMA as they look to better understand the sector.

“The veterinary profession is modernising rapidly in response to increased demand from owners and to the increase in pet ownership since the COVID-19 pandemic.

“IVC Evidensia is committed to providing customers with a wide range of high-quality care and treatment options, all provided by highly qualified, dedicated veterinary professionals. Our highly skilled vets and vet nurses recommend and provide the care best suited to both a patient’s medical needs and an owner’s financial position, even in the most technically and emotionally challenging of situations. We receive feedback from around half a million customer visits a year on the quality of the care we provide, including on pricing communication and clarity, which is overwhelmingly positive.

“We have always sought to ensure our pricing is appropriate, fair and competitive, and inform customers before any cost is incurred for any treatment. Costs for the veterinary profession have risen rapidly, driven predominantly by a chronic shortage of qualified vets, coupled with necessary improvements to pay and conditions for veterinary teams, and by inflation across energy, medicines and other areas.

“The well-being of the animals we treat is always our top priority, and we are immensely proud of our incredibly hardworking clinical and support teams and their ongoing commitment to provide outstanding animal care and customer service.”