eCommerce Merchandising Manager

IVC Evidensia UK, Keynsham, South West

Discipline: Marketing

About Us

Pet Drugs Online is one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe’s largest veterinary group, we’re passionate about delivering outstanding service — not just to our customers, but to our people too.
We’re proud of our friendly, dog‑loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.

We’re seeking a commercially driven eCommerce Merchandising Manager to join the eCommerce team at Pet Drugs Online. This is a high-impact leadership role responsible for driving online sales growth, improving conversion, and leading a fast-paced merchandising function within a scaling digital business.

How You’ll Make a Difference

You will work closely with senior leaders to shape and deliver the online merchandising strategy, ensuring products are optimally presented, priced, and promoted across all digital channels. You’ll lead a team responsible for onsite merchandising execution, using data and insight to continuously improve performance and customer experience.

This role sits within the eCommerce leadership team and plays a key part in delivering ambitious revenue and profitability targets.

Key Responsibilities

Lead and develop the online merchandising strategy to drive conversion, revenue, and profit

Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans

Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns

Continuously optimise site performance using analytics, search data, and customer behaviour insights

Develop and maintain robust product lifecycle and listing audit processes

Collaborate cross-functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance

Improve onsite search performance and personalisation to enhance customer experience

Build strong supplier and brand relationships to secure high-quality product content

Lead people management activity including 1:1s, appraisals, and performance development

Drive process improvement and embed a high-performance, data-led culture

You Might Be a Great Fit If...

Proven success in an eCommerce merchandising or trading role with measurable commercial impact

Strong leadership experience, with the ability to build, develop, and motivate high-performing teams

Highly analytical, with strong understanding of eCommerce KPIs, conversion drivers, and customer behaviour

Experienced in using web analytics tools (e.g. GA, heatmaps, ContentSquare)

Comfortable working with product data, PIM systems, and ecommerce platforms

Strong stakeholder management skills across commercial, marketing, and supplier partners

Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Confident using data to influence decisions and drive continuous improvement

Desirable

Experience with Adobe Commerce, ERP systems, or PIM platforms (e.g. Pimberly)

Experience in pet retail or similar high-volume eCommerce environments

Exposure to product discovery and optimisation tools

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:

A key leadership role within a growing eCommerce function

Opportunities to influence strategy and drive commercial performance

Ongoing learning and development supported by experienced colleagues and leaders

A collaborative, values-led culture focused on care, community and continuous improvement

What You’ll Get

5 weeks holiday (increasing with service) + bank holidays
Bring your dog to work
Up to 50% discount on pet products and veterinary fees (IVC practices)
Company pension (5% employee / 3% employer)
Hybrid working model
Employee Assistance Programme & wellbeing support
Cycle to Work scheme
Healthcare Cash Plan
Retail discounts via our rewards platform
Free on-site parking
Friendly, casual, dog‑loving office culture

Ready to be part of a business that truly cares—about pets, customers, and people?
Apply now and find out more at www.petdrugsonline.co.uk

What We Offer Our Team

Healthcare Cash Plan
Cycle to Work scheme
Green Cars salary sacrifice scheme
Voluntary benefits: choose from a range of benefits to suit you
Discounted staff pet care
Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging

We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

IVC Evidensia UK

IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom

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At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Any questions before applying?

Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.

Talent Partner

Jake Nicholls

jake.nicholls@ivcevidensia.com