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Practice Manager

Academy Vet Centre, Stranraer, Stranraer, Scotland

Discipline: Leadership

Up to £45,000 DOE

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Closing date 1st May 

  • subject to change
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    An exciting opportunity has arisen for a Practice Manager to join our friendly and dynamic team at Academy Vets on a full-time, permanent basis. This is a people-focused, on-site leadership role, ideal for someone who is passionate about building strong relationships, supporting team development, and delivering an excellent client experience. If you thrive in a fast-paced environment and enjoy making a real impact, this could be the perfect next step in your career.

    Working closely with the Director of Practice & Clinical Services, Small Animal Clinical Director, and Head RVN, you will play a central role in ensuring the smooth day-to-day running of the practice.

    You will lead from the front, fostering a positive, collaborative culture while supporting both clinical and non-clinical teams. With support from central teams, you’ll also contribute to the ongoing growth and development of the practice.

    Key responsibilities include:Leading, supporting, and motivating the team to create a positive working environment 
    Maintaining high practice standards and ensuring compliance with RCVS guidelines 
    Overseeing financial operations, including budgeting, stock control, and debt management 
    Supporting payroll processes and handling related queries 
    Managing HR responsibilities, including line management and annual reviews 
    Overseeing building and equipment maintenance 
    Ensing Health & Safety compliance across the practice 
    Supporting recruitment and monitoring staff training and development 
    Acting as the first point of contact for IT queries (with central support) 
    Handling client feedback and resolving complaints professionally 
    Leading and attending practice and regional meetings 

    Rota patterns that work for you

    This is a full-time role working 40 hours per week, typically Monday to Friday, 9:00am – 5:00pm.

    Our people are at the heart of everything that we do, that’s why we know that work-life balance is vital in supporting our people to be their best selves. Our flexible approach to rota patterns and working hours offers a balance that truly flexes with you and your lifestyle no matter what stage you are in your career. 

    Our Team

    Academy Vets is a busy and well-established mixed practice, providing services across farm, small animal, and equine care. Our team includes 10 experienced vets, including clinical leadership roles, 3 RVNs (with ongoing recruitment to grow the team), & 11 dedicated and supportive administrative staff.

    We pride ourselves on our collaborative culture, strong team spirit, and commitment to high-quality care. Our structured on-call rota supports continuity for our clients while maintaining a healthy work/life balance for our team.

    Location

    Our practices are based in Stranraer and Newton Stewart, with the main hub in Stranraer. This stunning coastal area offers excellent opportunities for outdoor activities such as sailing and kayaking on Loch Ryan, alongside a variety of regional events and festivals.

    The location also provides convenient access to ferry links to Northern Ireland, making it both scenic and well-connected.

    You Might Be a Great Fit If... 

     
     
    You are an experienced people and operations manager with strong leadership capability. You’ll bring: 
     
  • Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments 
  • Strong people management skills, including performance management and team development 
  • Good operational and organisational capability, with the ability to manage competing priorities 
  • Experience handling complaints, change, and complex situations with confidence 
  • Strong communication and stakeholder management skills 
  •  
     

    How We’ll Support You 

     
     
    At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from: 
     
  • A key leadership role with responsibility for operational performance and team culture 
  • Clear career pathways with progression opportunities into senior practice or regional leadership roles 
  • Ongoing learning and development to support leadership and professional growth 
  • A collaborative, values-led culture focused on care, community, and continuous improvement 
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    What We Offer Our Team

     
     
  • 6.8 weeks holiday allowance
  • Healthcare Cash Plan 
  • Cycle to Work scheme 
  • Green Cars salary sacrifice scheme 
  • Voluntary benefits: choose from a range of benefits to suit you 
  • Discounted staff pet care  
  • Access to discounts/cashback with hundreds of participating retailers 
  • Academy Vet Centre, Stranraer's logo

    Academy Vet Centre, Stranraer

    6 Academy Street, Stranraer, Stranraer, DG9 7DR, United Kingdom

    Animals treated

    Dogs, cats & small pets

    Farm animals

    Equine

    Exotic Friendly

    Rabbit Friendly

    Chicken Friendly

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    At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

    Any questions before applying?

    Speak to Taylor Findlay from our recruitment team who would be happy to help you with any questions you have before applying for this role.

    Senior Talent Partner

    Taylor Findlay

    taylor.findlay@ivcevidensia.com