Trainer - Contact Centre Hub (CCH)
Location: remote/hybrid learning responsibilities
Shape the Learning Experience. Develop People. Drive Excellence.
About us
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation and strategic impact across the business.
Whether your expertise is in Finance, HR, Technology, Marketing, Data, Legal, Operations or another specialist area, your work will help support colleagues and practices to deliver outstanding care to animals and their owners.
About the Team
We're looking for an enthusiastic and engaging CCH Trainer to join our Contact Centre team. This is an exciting opportunity for someone passionate about developing people, sharing knowledge, and helping colleagues reach their full potential.
As our Trainer, you'll design, develop, and deliver impactful training programmes that support both new and existing colleagues. From onboarding new starters and supporting Gradbay cohorts to coaching experienced team members, you'll play a key role in building capability, confidence, and performance across the team.
How You’ll Make a Difference
Designing and delivering engaging training programmes for new starters and Gradbay cohorts.
Facilitating virtual, and on-the-job learning sessions.
Supporting onboarding journeys and ensuring colleagues are fully prepared for live environments.
Identifying skills gaps and delivering targeted coaching and development.
Working closely with Team Leaders and Shift Supervisors to support ongoing learning needs.
Maintaining and improving training materials to reflect operational updates and best practice.
Assessing trainee performance through observations, competency checks, and feedback.
Providing regular updates and recommendations to leaders on training outcomes.
Supporting the introduction of new systems, processes, and services through effective training delivery.
Promoting excellent customer service, call handling, and clinical support standards.
Building strong relationships across the Contact Centre and wider business.
Experience delivering engaging training or coaching programmes.
Strong presentation and facilitation skills.
The ability to adapt learning approaches for different audiences and learning styles.
Excellent organisational and planning skills.
Experience providing constructive feedback and improving performance.
Strong stakeholder management and relationship-building skills.
Confidence using Microsoft Office and learning new systems.
A proactive approach to problem-solving and continuous improvement.
You Might Be a Great Fit If...
You are a capable and collaborative professional who brings:
Positive, energetic, and engaging.
A collaborative team player.
Professional, approachable, and supportive.
Adaptable and comfortable working in a fast-paced environment.
Committed to delivering exceptional customer experiences and continuously improving how we work.
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Vets Now, Support Office
Penguin House, Castle Riggs, Dunfermline, KY11 8SG, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Danielle Hughes from our recruitment team who would be happy to help you with any questions you have before applying for this role.