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Concur Administrator, Travel & Expenses
IVC Evidensia UK, Keynsham, South West
Discipline: Finance
Concur Administrator, Travel & Expenses
Healthy animals and happy owners – that’s the goal.
At IVC Evidensia, we are a leader in veterinary care, dedicated to enhancing the well-being of animals through our extensive network of clinics.
We are seeking a Concur Administrator to join our Global Business Services Department, reporting to the Travel and Expenses Lead. In this role, you will support the Concur Expenses system by addressing queries, creating knowledge base articles, and conducting team training. You will collaborate with the Travel and Expenses team to resolve issues within agreed SLAs, replicate system problems for testing, and propose continuous improvements to enhance our expense management processes.
Key Accountabilities/Responsibilities:
Assist the Travel and Expenses team in supporting the Concur Expenses system with configuration and expert guidance.
Collaborate with team members to address and resolve expense queries promptly within agreed SLAs, ensuring exceptional customer service.
Create and maintain knowledge base articles for end users and conduct training for team members.
Replicate system issues in development environments and support testing of changes to ensure they meet acceptance criteria.
Proactively identify and recommend continuous improvements to enhance the expense management process.
Experience/Qualifications:
Good experience of working with Concur Expenses system
Good communication skills
Understanding of financial processes would be beneficial
Ability to liaise comfortably with key stakeholders
Experience of using a call logging system preferable
Proven ability in translating end users requests into system requests
Able to think logically to challenge subject matter experts.
Operationally focused and confident in working within a busy environment
Excellent oral and written communication skills, with the ability to tune style and approach to create effective relationships with a diverse range of technical and non-technical stakeholders, including to a senior level and internationally.
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
What We Offer:
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
Work-life balance
25 days annual leave
Your birthday as a paid day off
Cycle to Work scheme
Initiatives focused on employee wellbeing
Pension
Discounted staff pet care
Dog Friendly office
Parking available
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
IVC Evidensia UK
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom
Any questions before applying?
Speak to Neil Merritt from our recruitment team who would be happy to help you with any questions you have before applying for this role.