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40 hours per week across 7 days, including one weekend per month
Monday - Friday, 11:00am - 7:30pm
Weekend shifts between 7:00am - 3:30pm
Lead, motivate and develop the warehouse team through coaching, 1:1s and performance reviews
Plan shift resource to meet operational demand and maximise labour efficiency
Ensure customer orders are picked, packed and dispatched accurately, on time and in full (OTIF)
Monitor warehouse KPIs, including labour efficiency and dispatch performance
Support continuous improvement initiatives to increase efficiency and reduce errors
Ensure warehouse processes comply with Health & Safety, quality standards and audit requirements
Work collaboratively with other departments and Team Leaders to maintain consistent working practices
Oversee inbound and outbound stock processes, prescription dispatches and end-of-day courier activities
Experience working within a warehouse or retail environment
Experience managing throughput within a pick and pack operation
Experience using ERP systems
Good Microsoft Office skills, including Word, Excel and PowerPoint
Strong communication, organisational and problem-solving skills
A customer-first mindset and attention to detail
The ability to prioritise workload, manage stakeholders and support team performance
A valid Forklift licence
Previous Team Leader experience
Experience using Khaos Control
Experience working within an ecommerce environment
The opportunity to lead and develop a high-performing warehouse team
Ongoing learning and development opportunities
A collaborative culture focused on continuous improvement and operational excellence
Supportive leadership and opportunities to develop your career within a growing business
5 weeks’ annual leave plus bank holidays
Additional holiday entitlement with length of service
Your birthday as a paid day off
Company pension scheme (Employee 5% / Employer 3%)
Healthcare Cash Plan
Employee Assistance Programme and wellbeing support
Family-friendly policies
Cycle to Work scheme
Staff discounts on products and veterinary services
Access to employee discounts and cashback offers
Free parking
Regular engagement activities and company events
Dog-friendly workplace
Apply
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
We're looking for an experienced Warehouse Team Leader to lead our fulfilment operation, ensuring customer orders are picked, packed and dispatched safely, accurately and on time. You'll play a key role in balancing workloads, supporting your team, maintaining stock accuracy and driving operational performance across a busy ecommerce warehouse.
Reporting to the Warehouse Manager, you'll lead the warehouse team to ensure stock is available when needed, customer orders are fulfilled within expected timeframes, and operational standards continue to improve.
How You’ll Make a Difference
As Warehouse Team Leader, you'll oversee the day-to-day performance of the warehouse operation, leading your team to deliver excellent service, maintain high levels of accuracy and ensure customer orders leave the warehouse on time.
Working closely with colleagues across the business, you'll support continuous improvement, coach team members, monitor operational performance and help create a safe, efficient and positive working environment.
Working Pattern
Key Responsibilities
You Might Be a Great Fit If...
We're looking for an organised and people-focused leader who enjoys working in a fast-paced warehouse environment. You'll bring:
Desirable
How We’ll Support You
At Pet Drugs Online, we're committed to helping our people develop and succeed. When you join us, you'll benefit from:
What We Offer Our Team
We're committed to supporting our people through career development opportunities, wellbeing initiatives and a culture where everyone can thrive.
Whether you're progressing your warehouse leadership career or looking for your next challenge, Pet Drugs Online offers the support, opportunity and community to help you grow.
Pet Drugs Online
Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Danielle Hughes from our recruitment team who would be happy to help you with any questions you have before applying for this role.