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Practice Manager

Amery Veterinary Group, Alton, Alton, South East

Discipline: Leadership

Full Time, Part Time, Flexible

Up to £38,000 DOE

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IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. 

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment - at every stage of their career. 

Join a Practice on an Exciting Journey

We have an exciting opportunity for a people-focused and motivated Practice Manager to join Amery Veterinary Group.
With the recent appointment of a new Director of Practice & Clinical Services, our practice is evolving with a fresh vision, supportive leadership and a real focus on team culture, client experience and continuous improvement.
This is a fantastic opportunity for someone who thrives in a fast paced environment, enjoys working with people, and is quick to learn.

  • Well-established, RCVS-accredited small animal practice with three sites across Alton, Bordon, and Grayshott.
  • Our Alton and Bordon clinics are fully equipped for surgical and diagnostic work, while our Grayshott branch provides a welcoming space for consultations.
  • We pride ourselves on delivering excellent care while building lasting relationships with our loyal clients and their pets.
  • Located near the beautiful South Downs National Park and within easy reach of the coast, we offer a fantastic location to live and work.
  • This is a full-time role working 40 hours per week, Monday to Friday. We are open to discussing flexibility for the right candidate.

    • How you'll make a difference

    As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. 

    You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care. 

    Key Responsibilities

  • Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
    Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
    Deliver an excellent client journey from first contact through to follow-up care
    Manage rotas, recruitment, onboarding, and team development
    Support financial processes including invoicing, payroll, and stock control
    Monitor performance and support practice growth and improvements
    Ensure compliance with RCVS standards, health & safety, and regulatory requirements
    Maintain facilities, equipment, and stock levels
    Handle client feedback and resolve issues professionally
  • Support marketing and community engagement initiatives

    • You might be a great fit if...

  • Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments 
  • Strong people management skills, including performance management and team development 
  • Good operational and organisational capability, with the ability to manage competing priorities 
  • Experience handling complaints, change, and complex situations with confidence 
  • Strong communication and stakeholder management skills 
    •  

    How we'll support you

    At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
     
    A key leadership role with responsibility for operational performance and team culture 
    Clear career pathways with progression opportunities into senior practice or regional leadership roles 
    Ongoing learning and development to support leadership and professional growth 
    A collaborative, values-led culture focused on care, community, and continuous improvement 

    What we offer our team

     
  • 6.6 weeks' annual leave 
  • Additional annual leave for your birthday, which will be added to your holiday allowance
  • Increasing annual leave accrued through length of service
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Healthcare Cash Plan 
  • Cycle to Work scheme 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pension scheme 
  • Discounted staff pet care
  • Voluntary benefits: choose from a range of benefits to suit you 
  • Access to discounts/cashback with hundreds of participating retailers 
    • Amery Veterinary Group, Alton's logo

    Amery Veterinary Group, Alton

    Amery Hill, Alton, Alton, GU34 1HS, United Kingdom

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    Animals treated

    Dogs, cats & small pets

    Exotic Friendly

    Chicken Friendly

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    At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

    Any questions before applying?

    Speak to Megan Dawson from our recruitment team who would be happy to help you with any questions you have before applying for this role.

    Senior Talent Partner

    Megan Dawson

    megan.dawson@ivcevidensia.com