At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Sampson Park on a part-time permanent basis.
Located on the outskirts of Peterborough, Sampson Park Vets combines excellent transport links and city convenience with the benefits of a countryside lifestyle. The historic town of Stamford, home to the renowned Burghley Horse Trials, is less than 30 minutes away, offering the perfect balance between practicality and leisure.
Our purpose-built, state-of-the-art facility is equipped with advanced technology including endoscopy and laparoscopy. We provide a broad range of services, including exotics, soft tissue and orthopaedic surgery, as well as ophthalmology referrals, creating a dynamic and rewarding environment for our team.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
We are looking to cover 18 hours per week, in 1 part time position. The role would also include a share of 1 in 4 Saturday mornings 8.30-12.00. No OOH. Flexibility for holiday and sick cover will also be required.
Key Responsibilities
Welcome clients and patients to the practice
Manage appointment bookings and diary scheduling
Handle telephone and email enquiries professionally
Process payments and maintain accurate records
Support the veterinary and nursing teams with day-to-day practice operations
Deliver exceptional customer service at every stage of the client journey
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave plus your birthday off FTE
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
