Practice Manager

Gilmore Vets - Wigan, Wigan, North West

Discipline: Leadership

Part Time, Flexible

Up to £30,000 FTE (Pro Rata)

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Salary up to £30,000 Pro Rata

Part Time - 24 hours

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We have a unique opportunity for a Practice Manager to join our team on a part-time basis (24 hours across 3 days per week). You'll be joining Gilmore Veterinary Surgery part of inspiring pet care, which is a single-site practice with a supportive and collaborative team. We are passionate about delivering excellent patient care and have built a positive culture where colleagues work together, support one another, and enjoy what they do.

Practice Highlights

Friendly, caring and supportive team culture

Stable practice team with a strong focus on patient care

Forward-thinking approach, with interest in clinical development and new ways of working

Varied nursing role across consulting, theatre, diagnostics and general nursing

In-house laboratory facilities, including handheld blood gases

How You’ll Make a Difference

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership (Director of Practice & Clinical Services and Head Nurse) to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

Key Responsibilities

Lead, support, and develop the non-clinical team, creating a positive and collaborative culture

Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows

Deliver an excellent client journey from first contact through to follow-up care

Manage rotas, recruitment, onboarding, and team development

Drive financial performance, budgeting and KPI management

Monitor performance and support practice growth and improvements

Ensure compliance with RCVS standards, health & safety, and regulatory requirements

Maintain facilities, equipment, and stock levels

Handle client feedback and resolve issues professionally

Support marketing and community engagement initiatives

You Might Be a Great Fit If...

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments

Strong people management skills, including performance management and team development

Good operational and organisational capability, with the ability to manage competing priorities

Experience handling complaints, change, and complex situations with confidence

Strong communication and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:

A key leadership role with responsibility for operational performance and team culture

Clear career pathways with progression opportunities into senior practice or regional leadership roles

Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.

A collaborative, values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

6.8 weeks’ holiday including bank holidays

Private medical insurance

Enhanced family leave and pay across maternity, paternity, adoption and surrogacy

Pension scheme

Cycle to Work and Green Car schemes (eligibility applies)

Retail discounts and cashback offers

Reduced-cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Closing Date: 13th December

Gilmore Vets - Wigan

52 - 54 High Street, Standish, Wigan, WN6 0HF, United Kingdom

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Animals treated

Dogs, cats & small pets

Rabbit Friendly

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At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Any questions before applying?

Speak to Megan Dawson from our recruitment team who would be happy to help you with any questions you have before applying for this role.

Senior Talent Partner

Megan Dawson

megan.dawson@ivcevidensia.com