At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

The location is semi-rural at the gateway to North Wales and the Lake District with easy access to rail and motorway links and striking distance to Liverpool and Manchester. The practice is well equipped with the usual tools e.g. Digital x-ray, in house laboratory, blood machines, ECG, ultrasound scanner, endoscope, Digital x-ray etc which allows the opportunity to work up cases. 

We are seeking an experienced, organised, and highly personable Head Veterinary Receptionist to lead our small animal practices front-of-house teams across our three branches in Rufford, Southport and Tarleton. As the first point of contact for our clients and their pets, you will play a vital role in ensuring an exceptional client experience while supporting the smooth day-to-day running of the practices. 
This is a fantastic opportunity for someone with strong leadership skills, a passion for client care, and a background in veterinary or healthcare reception.

Key Responsibilities include:

Lead, motivate, and support the reception team, ensuring high standards of service and professionalism
Oversee front desk operations including appointment scheduling, client communications, and workflow management
Handle client queries and concerns with empathy and efficiency
Manage rotas, training, and performance development for reception staff
Ensure accurate record-keeping and compliance with practice protocols
Work closely with veterinary surgeons and nurses to optimise client and patient flow
Maintain a welcoming, organised, and calm reception environment
Support practice management with administrative tasks and service improvements

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

Voluntary benefits: choose from a range of benefits to suit you 

Access to discounts/cashback with hundreds of participating retailers 

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. 
 
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.