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Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere
Schedule appointments and manage the clinic's calendar efficiently
Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information
Maintain accurate patient records, including medical histories and laboratory results
Process payments and manage billing inquiries with attention to detail. Assist veterinary staff with administrative tasks as needed, including preparing examination rooms and handling laboratory samples
Ensure the reception area is clean, organised, and stocked with necessary supplies
Provide support during busy periods by helping with client communications and follow-ups
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Client Care - Receptionist
Runnymede Hill Veterinary Hospital, Egham, South East
Discipline: Non-clinical Support
Full Time
Up to X pa DOE
Runnymede Veterinary Hospital is a well-established, RCVS-accredited small animal hospital located in the heart of Surrey.
We pride ourselves on delivering outstanding patient care and nurturing a strong team culture that values collaboration, respect, and continuous professional growth. We are equipped with modern facilities and offer a varied and interesting medical and surgical caseload that allows our team to develop and thrive in a clinically challenging environment. We are looking to grow our team with a compassionate and organised Veterinary Receptionist.
We pride ourselves on delivering outstanding patient care and nurturing a strong team culture that values collaboration, respect, and continuous professional growth. We are equipped with modern facilities and offer a varied and interesting medical and surgical caseload that allows our team to develop and thrive in a clinically challenging environment. We are looking to grow our team with a compassionate and organised Veterinary Receptionist.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Schedule appointments and manage the clinic's calendar efficiently
Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information
Maintain accurate patient records, including medical histories and laboratory results
Process payments and manage billing inquiries with attention to detail. Assist veterinary staff with administrative tasks as needed, including preparing examination rooms and handling laboratory samples
Ensure the reception area is clean, organised, and stocked with necessary supplies
Provide support during busy periods by helping with client communications and follow-ups
You will work 40 hours per week, Monday-Friday, working 10-hour shifts with one day off in lieu every week. Shifts range from 8 am start to 7 pm finish. Saturdays 1:3 working 9 am-2 pm.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What We Offer Our Team
Runnymede Hill Veterinary Hospital
Tite Hill, Egham, Egham, TW20 0NB, United Kingdom
Animals treated
Dogs, cats & small pets