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Stock rotation and checking of expiry date
Ordering stock and restocking in the different areas of the building
Unpacking orders and ensuring they are stored in the appropriate manner and temperature
Stock storage temperature monitoring
Assist in organising stock lists and stock take processes
Timely sorting and organising of special orders for customers, ensuring they are ready for collection as soon as possible
Clear communication with clients as regards to their products being ready for collection, or issues with supply
Maintaining the consulting rooms stock and cleanliness to ensure smooth running of consultations. Including efficient customer service after their consultation of their medication to take home
Clear communication to the whole team of stock issues and efficient timely investigation of alternative products or suppliers where needed
Maintaining the dispensary cleanliness and organisation
Running of blood and urine samples in our in-house lab and updating patient records accordingly
Packaging samples to be run at our external labs in a timely and accurate manner
Maintaining client and stock records accurately. -Maintaining the biosecurity of the building
Assisting with washing bedding
Patient restraint for consultations or procedures in a calm, kind effective manner
Work as a team member including helping to maintain and improve morale and effective communication
Maintain health and safety procedures at all times
Assist nurses/vets to administer medication or perform procedures
Attending to inpatients: general observations regarding demeanour and behaviour
Walking/exercising of patients; feeding; grooming; cleaning and bathing; stimulation and re-assurance/comfort
Travel between sites is required
Minimum 5 A-C grades (equivalent)
Accuracy
Attention to detail
Precise updating of records
Keenness for organisation and maintain hospital cleanliness
Effective communication skills
High importance of client service
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Veterinary Care Assistant/Dispensary Technician
Lime Tree Vets, Lime Trees Veterinary Hospital, Meir Park, Stoke-on-Trent, West Midlands
Discipline: Clinical Support
Full Time
Role: Veterinary Care Assistant/Dispensary Technician
Location: Lime Trees Vets, Stoke-On-Trent
Contract: Full-Time, Permanent
At Lime Trees, we pride ourselves on our friendly and welcoming environment. We understand that behind excellent patient care is a happy, supported team – and that’s exactly what we offer. Our culture encourages passion, professional development, and wellbeing. You’ll be working alongside experienced vets, nurses, and support staff who are dedicated to doing their best for our clients and their pets.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
Duties include but are not limited to:
This is a full-time permanent role working 40 hours per week. You will also need to participate in a Saturday rota.
You might be a great fit if...
The position requires:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Lime Tree Vets, Lime Trees Veterinary Hospital, Meir Park
Lysander Road, Meir Park, Stoke-on-Trent, ST3 7WD, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly