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Taking calls
Making appointments
Assisting clients with queries on the phone and in person
Reassuring clients
Taking payments
Problem solving
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Client Care Advisor
Scarsdale Vets, Park Farm, Allestree, Derby, East Midlands
Discipline: Non-clinical Support
Part Time
Role: Client Care Advisor
Location: Scarsdale Vets, Park Farm
Contract: Part-Time, Maternity Leave (12 months)
Pride Veterinary Centre is a leading multi-disciplinary veterinary referral hospital serving as the flagship small animal centre for the Scarsdale Veterinary Group. In addition to supporting the group, we provide specialist referral services to veterinary practices throughout the Midlands and beyond. Our expert team offers advanced care in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotic Animal Medicine, and Dermatology. The hospital operates 24/7, supported by our dedicated on-site ‘Vets at Night’ team and equipped with a comprehensive range of cutting-edge diagnostic and treatment technologies. We are proud to collaborate with the University of Nottingham, hosting students who rotate through our referral departments as part of their clinical training.
Scarsdale Vets is part of IVC Evidensia, the largest veterinary group in Europe, and Pride Veterinary Centre is a flagship site within its UK operations.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Client Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The role will involve:
We are looking for someone to work part time working on a flexible contract. Additionally, you would be required to partake in the weekend rota where the shift will be 8:30 - 13:00 every fourth Saturday. Rotas are rolling with the expectation to help cover holidays and sickness between the team.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Scarsdale Vets, Park Farm, Allestree
Park Farm Centre, Allestree, Derby, DE22 2QQ, United Kingdom
Animals treated
Dogs, cats & small pets