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Maintaining excellent customer service in person and over the phone
Greeting and assisting clients
Scheduling, and managing appointments
Answering emails and dealing with the post
Maintaining cleanliness and tidiness of the practice
Safe handling of dispensed medications
Banking/cashing up
Stock control
Team meetings
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Veterinary Receptionist
Avondale Veterinary Group, Strathaven - Small animal, Strathaven, Scotland
Discipline: Non-clinical Support
Part Time
Up to £24,300 per annum
Role: Veterinary Receptionist
Location: Avondale, Strathaven
Contract: Part-Time, Permanent
Come and join our fantastic team at Avondale Vets.
Our practice is located in a rural location on the outskirts of the small market town of Strathaven in South Lanarkshire. Strathaven is a historic market town located close to the River Avon which was granted Royal Burgh status in 1450. The town boasts several local attractions, such as Strathaven Castle, Strathaven Park, Airfield and Golf Club and has a great community spirit with excellent schools.
We have 5 consulting rooms, dental x-ray, ECG and laparoscopic equipment. The practice is a very desirable place to work, with some of the best views, an incredibly spacious waiting room, large meeting room, and a great cafe within the agricultural centre adjacent to us.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
You will be responsible for:
Your normal hours of work are 36.75 hours per week, Mon-Fri between 07:45 and 19:15. Included in this is the requirement to participate in a 1 in 2 Saturday rota, working 08:30-12:00.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Avondale Veterinary Group, Strathaven - Small animal
Avondale House, Strathaven Rural Centre, Strathaven, ML10 6SY, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly
Chicken Friendly