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Greeting our clients and their pets in a professional and courteous manner
Booking, cancelling and changing appointments
Dealing with queries by phone, email and face to face promptly and professionally
Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
Dispensing medications/prescriptions
Taking payments, cashing up and all other general admin and reception duties
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
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Veterinary Receptionist (Part-Time)
Rowe Veterinary Group, Yate, Yate, South West
Discipline: Non-clinical Support
Part Time
Role: Veterinary Receptionist
Location: Rowe Vet Group, Yate
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Rowe Vet Group on a Part-Time basis.
Rowe Vet Group have a 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham and Wotton-under-Edge. As a valued member of the reception team, you will be the first point of contact for pets and their owners.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
General responsibilities include:
Booking, cancelling and changing appointments
Dealing with queries by phone, email and face to face promptly and professionally
Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
Dispensing medications/prescriptions
Taking payments, cashing up and all other general admin and reception duties
Your shift pattern will include working on a Monday, Tuesday, Wednesday 1:00pm-7:30pm, Friday 8:00am-2:00pm
and Saturday 1:4 8:00am-1:00pm
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Rowe Veterinary Group, Yate
9 Station Road, Yate, Yate, BS37 5HT, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly