At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Birch Veterinary Centre has been established for over 100 years, with our main branch in Oxton and a consulting-only practice in Moreton. Oxton is close to the village with great local amenities and excellent transport links to Liverpool.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your duties and responsibilities will include:
Welcoming clients in a friendly, professional manner
Managing appointments and reception diaries
Handling enquiries and converting them into appointments
Maintaining accurate client and pet records
Promoting preventive healthcare and practice services
Taking payments and securing follow-up appointments
Keeping the reception area clean and organised
This a part time roll working 24 hours per week Monday–Wednesday, 9:30am–6:30pm (1 hour unpaid lunch) with a minimum of 4 Saturdays per year, 9am–2pm and no out-of-hours work.
You Might Be a Great Fit If...
At least 1 year’s receptionist experience (veterinary experience preferred)
Excellent customer service and communication skills
Self-motivated, organised and professional
Willing and able to travel between branches to cover holidays
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.