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Provide an excellent experience to all patients and customers.
Serve as the initial point of contact for patients and visitors.
Answer the telephone in a professional manner.
Greet visitors in a friendly manner.
Booking, cancelling and changing appointments, and follow up treatment as needed.
Answer general administrative questions or direct them to the appropriate party.
Deal with some admin responsibility.
Quickly resolve issues related to phone, emails or paperwork.
Processing and recording payments.
Dispensing medications/prescriptions.
Keeping client/patient records up to date.
Maintaining stock levels.
Ensuring the reception area and consulting rooms are kept clean and tidy at all times.
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
Cootes Veterinary Clinic, Burgess Hill, Burgess Hill, South East
Discipline: Non-clinical Support
Part Time
Up to £13,218 per annum
Role: Veterinary Receptionist
Location: Cootes Vets, Burgess Hill
Contract: Part-time, Permanent
We are a small, long established team within a family feel clinic. We are set within a beautifully refurbished building with ample space including a large kennel area. We have a lovely client base, with a high percentage of PHC penetration and insured clients. We have hosted annually, very successful dog shows and have successfully been awarded Community Grants, two years running.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Responsibilities include but are not limited to:
This is a part-time permanent role working 20 hours per week Monday-Friday,5 hours per day. The working shift pattern will be on rotation 8:30am-1:30pm / 2:00pm-7:00pm and 1 in 3 Saturdays.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Cootes Veterinary Clinic, Burgess Hill
Gatehouse Lane, Burgess Hill, Burgess Hill, RH15 9XD, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly
Chicken Friendly