Southern Counties Veterinary Specialists, Ringwood, South East

Discipline: Non-clinical Support

Full Time

Up to £26,520 per annum

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Administrator to join our team at Southern Counties on a full-time permanent basis.

How You’ll Make a Difference

As a Client Care Administrator, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

Key Responsibilities

Overseeing the practice email inbox, prioritising and efficiently responding to urgent communications from clients and referring veterinary practices.
Providing efficient and professional telephone support, addressing client and referring practice enquiries.
Communicating with clients to arrange timely appointments for new referrals.
Thoroughly reviewing clinical histories to extract and summarise information pertinent to the referred condition, supporting clinical decision-making.
Coordinating the retrieval of outstanding documents and addressing queries from our clinicians.
Processing payments (telephone and email).
Managing and prioritising emergency cases to facilitate prompt clinical care, working closely with the clinical floor coordinator, clients and referring veterinary practices.
Providing professional front-desk support and assisting clients face to face at reception.
Accurately performing end-of-day cash reconciliation and balancing financial transactions.
Preparing and organising client documentation packs ahead of scheduled appointments to ensure smooth consultations.
Ensuring client identification is verified and accurately recorded in accordance with company procedures.
Ensuring condolence cards and total hip reminders are prepared, and sent.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

What We Offer Our Team

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.