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12-month fixed-term contract
37.5 hours per week
Monday to Friday, working between 8:00am and 5:00pm
Processing direct insurance claims for both first opinion and multidisciplinary referral cases
Processing insurance claims following treatment
Monitoring claims through to settlement
Liaising with insurance companies, clients and referring veterinary practices
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing or administrative role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key administrative role within a supportive and collaborative referral hospital team
Clear career pathways with progression opportunities across client care and practice support roles
Ongoing learning and development supported by experienced colleagues and practice teams
A collaborative, values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives, including Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits, including the Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
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Insurance Administrator (FTC)
Pride Veterinary Referral Centre - Derby, Derby, East Midlands
Discipline: Non-clinical Support
Full Time
Up to £24,784.5 per annum
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Insurance Administrator to join our team at Pride Referrals on a full-time, 12-month fixed-term contract.
Pride Veterinary Centre is a multi-disciplinary veterinary referral centre and the central small animal hospital for the Scarsdale Veterinary Group. In addition to supporting our own practices, we provide referral services to veterinary practices across the Midlands and beyond.
Our specialist services include Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. We provide 24/7 veterinary care with support from our dedicated on-site Vets at Night team and are equipped with a wide range of state-of-the-art facilities.
We also work closely with the University of Nottingham, supporting veterinary students through referral rotations. As part of inspiring vet care, Pride Veterinary Centre is one of the UK's key referral hospitals within the wider European IVC Evidensia network.
How You’ll Make a Difference
As an Insurance Administrator, you will play an important role in supporting clients, insurers and clinical teams by managing insurance claims efficiently and accurately throughout the patient journey.
You’ll work closely with colleagues across the hospital, veterinary practices and insurance providers to ensure claims are processed promptly, supporting a positive experience for both clients and referring practices.
Working Pattern
Key Responsibilities
You Might Be a Great Fit If...
We’re looking for a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career.
When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Pride Veterinary Referral Centre - Derby
Riverside Road, Pride Park, Derby, DE24 8HX, United Kingdom
Animals treated
Dogs, cats & small pets