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Greeting clients and their pets with a friendly and professional manner
Schedule appointments and manage the appointment calendar, including future appointment.
Answering phone calls, emails, and other inquiries from clients
Collect and update client information in the database.
Medication handling
Admin including scanning and organising paperwork.
Processing payments & debt management.
Cleaning
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
The Vet Centre, Cherry Lane, Potterspury, Towcester, South East
Discipline: Non-clinical Support
Part Time
Role: Veterinary Receptionist
Location: The Vet Centre, Northamptonshire
Contract: Part-Time, permanent
We are a practice with an excellent reputation for providing high quality care whilst still enjoying what we do. We provide a friendly, supportive environment for our staff with a varied caseload alongside the capacity to advance and enhance your skills enabling us to get the most out of being in general practice. We are based on the grounds of the Cherry Lane Garden centre and are a friendly and supportive team.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
You role will include:
This is a part-time permanent role working 20 hours per week from 8.30am – 12.30pm with 1 in 4 Saturdays.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
The Vet Centre, Cherry Lane, Potterspury
8 Watling Street, Potterspury, Towcester, NN12 7QN, United Kingdom
Animals treated
Dogs, cats & small pets