The successful applicant will be primarily responsible for booking in visits, taking down orders and doing dispenses, stock control, taking payments, dealing with general enquiries as well as other general administration tasks. 

This post is based between our premises at Woods Browning Industrial Estate, Bodmin & Station road in St Columb.

This role will work alongside 5 other receptionists, so the ability to work with others is essential. We currently have a small but busy admin team and we are looking for someone who is hard working and reliable, with a strong sense of team spirit and a good sense of humour! 

Act as the first point of contact for clients in person, by phone, and via email 

Provide a warm, professional, and knowledgeable service to farm and equine clients 

Manage appointment bookings, emergency calls, and on-call rotas appropriately 

Handle client queries, payments, invoicing, and insurance paperwork 

Manage complaints sensitively and escalate where necessary

Ensure accurate client and animal records are maintained on the practice management system 

Oversee daily administrative tasks, including correspondence and filing 

Support billing processes, debt control, and end-of-day reconciliation 

Assist with stock control for reception supplies 

Support practice audits, compliance, and data protection requirements

Ensure reception runs smoothly during routine operations and emergencies 

Help develop and maintain reception protocols and procedures 

Identify opportunities to improve efficiency and client experience 

Support practice promotions, communications, and client education initiatives 

Office and consumables stock control

Office equipment selection and maintenance

Full understanding of the IT equipment and working processes to ensure fully functioning access for all staff at all times 

Training all staff on the use of the ICT equipment and systems

General knowledge and understanding of all Microsoft packages and other systems used within the Group