At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

In this role, you will ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.  Your duties will include:
Perform administrative and reception duties to include:
Booking, cancelling and changing appointments.
Receiving cash/card payments.
Handle insurance claims and instalment queries.
Deal with cash exchanges and end of day banking procedures.
Attend reception team meetings as and when requested.
Dispense medications/prescriptions.
Keep client/patient records up to date.
Check clinic emails and process appropriately.
Liaise with charities regarding collection boxes.
Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
Client information and all counter sale products are well stocked and clean. 
Maintain stock levels on a daily basis (food or special orders for the surgery or clients).
Keep puppy/new client packs made up and in stock.
Ensure change available in till for next working day.
Maintain effective debt control.
Deal with and organise incoming and outgoing post.
Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person
Fill out consent forms ready for next day surgeries.
Send out correct booster/wormer and flea reminders.
Fill out paperwork for Pet Healthcare Plan/4-week free insurance. 
Send out debt letters.

This is a full-time role working 37.5 hours a week Monday - Friday with a rota from 8:30am - 7pm and a 1 in 4 Saturday rota from 8:15am - 3:45pm.

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring: 

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

Voluntary benefits: choose from a range of benefits to suit you 

Access to discounts/cashback with hundreds of participating retailers 


We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. 
 
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.