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Be the first point of contact for clients in person and on the phone
Book appointments
Handle payments and maintain accurate records
Support the veterinary team with administrative tasks
Provide a warm, professional service to clients and their pets
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
Westmorland Veterinary Group, Kendal, Kendal, North West
Discipline: Non-clinical Support
Part Time
Role: Veterinary Receptionist
Location: Westmorland Vets, Kendal
Contract: Part-Time, Permanent
Westmorland Veterinary Group, once a mixed practice, is now a thriving two-site practice with dedicated farm and small animal teams. We pride ourselves on offering a friendly and supportive work environment, with a commitment to providing the highest level of patient and client care. Our team comprises a range of experience levels, from student nurses and new graduate vets to seasoned professionals with over 30 years in the field.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
Your role will include:
Book appointments
Handle payments and maintain accurate records
Support the veterinary team with administrative tasks
Provide a warm, professional service to clients and their pets
This is a part-time role working 26hours per week including evenings and Saturday mornings.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Westmorland Veterinary Group, Kendal
Riverside Business Park, Natland Road, Kendal, LA9 7SX, United Kingdom
Animals treated
Dogs, cats & small pets
Farm animals
Exotic Friendly
Rabbit Friendly
Chicken Friendly