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Veterinary Receptionist

MBM Vets, Kilmarnock, Kilmarnock, Scotland

Discipline: Non-clinical Support

Part Time

Up to £8041.39

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

We are seeking an organised, personable Receptionist to join our team at MBM Vets on a part-time basis.

 

MBM Vets are a long-established, progressive mixed practice based across Ayrshire, with small animal branches in Kilmarnock, Mauchline and Beith. Known for their supportive team culture, high clinical standards and commitment to work-life balance, the practice offers an excellent opportunity for a Small Animal Receptionist looking to join a friendly and collaborative environment.

 

How You’ll Make a Difference

 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

 

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

 

Working Pattern

 
  • 12.13 hours per week
  • Working on a rota basis with shifts between the hours of 8:30am and 7:00pm Monday to Friday 
  • 1 in 4 Saturdays
    •  

    Key Responsibilities

     
  • Welcoming clients and their pets to the practice
    Answering telephone calls and handling client enquiries
    Booking and managing appointments, including already scheduled visits
    Providing information to clients regarding appointments and services
    Handling pre-authorisations, insurance claims, and Carefree Credit applications
    Taking payments and managing financial transactions
    Completing daily administrative tasks
    Maintaining a clean, fresh, and welcoming reception, waiting area, and facilities
    Relaying client queries to veterinary surgeons and nurses, and responding as appropriate
    Supporting ongoing client communication and follow-up
    •  

    You Might Be a Great Fit If...

     

    You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

     
  • Excellent communication skills and a professional, welcoming manner
  • Experience in a customer-facing role, with a strong focus on service and attention to detail
  • The ability to manage multiple tasks effectively in a busy environment
  • A collaborative approach and willingness to support colleagues
  • A proactive attitude, with openness to feedback and learning
    •  

    How We’ll Support You

     

    At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

     
  • A key client-facing role within a supportive and collaborative practice team
  • Clear career pathways with progression opportunities within client care and practice leadership roles
  • Ongoing learning and development supported by experienced colleagues and practice teams
  • A values-led culture focused on care, community and continuous improvement
    •  

    What We Offer Our Team

     
  • 6.8 weeks' annual leave plus your birthday off
  • Increasing holiday allowance based on length of service
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
  • Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
  • Learning and development opportunities via the inspiring vet care Academy
  • Pension scheme
  • Discounted veterinary care
  • Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
    •  

    We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

     

    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

    MBM Vets, Kilmarnock's logo

    MBM Vets, Kilmarnock

    21 Hill Street, Kilmarnock, Kilmarnock, KA3 1HF, United Kingdom

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    Animals treated

    Dogs, cats & small pets

    Farm animals

    Exotic Friendly

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