Southern Counties Veterinary Specialists, Ringwood, South East

Discipline: Non-clinical Support

Full Time

Role: Client Care Administrator

Location: Southern Counties Veterinary Specialists, Ringwood

Contract: Full-Time, Permanent 

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services. We have recognised specialists in the fields of anaesthesia, cardiology, dermatology, internal medicine, oncology, opthalmology, neurology, orthopaedics, diagnostic imaging, spinal surgery, soft tissue surgery. We also have an animal rehabilitationteam.

How You’ll Make a Difference

We are looking for candidate to join our busy client care department. This is an established team who are liaising with clients, veterinary professionals and insurance companies on a daily basis. Excellent customer service skills, a confident telephone manner and attention to detail are a must. Applicants must be able to multitask and work well under pressure, ensuring the job is done to a high standard. Sharing information and working well as a team are also vital requirements.

Daily tasks include:

Overseeing the practice email inbox, prioritising and efficiently responding to urgent communications from clients and referring veterinary practices.
Providing efficient and professional telephone support, addressing client and referring practice enquiries.
Communicating with clients to arrange timely appointments for new referrals.
Communicating with pet insurance companies
Reading clinical history for information relevant to the condition
Chasing documents and dealing with queries from our own clinicians
Taking payments from clients
Assisting our clinical team with emergency cases and arranging emergency appointments when needed
Working on a face-to-face basis with admin team members and veterinary professionals

Working Pattern

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

What We Offer Our Team

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.