We have an exciting opportunity for an Equine Veterinary Receptionist/Head Receptionist to join our busy team. The position will include reception duties, booking in equine clients and managing small animal consultations, taking payments, answering phones and organising diaries, and investigations within our clinic, handling medications, working with vets and nurses and support staff within the practice. As part of the head reception role responsibilities will include organising rotas and holiday cover, communication updates and feedback to the team, conducting annual performance reviews and managing performance targets. Come and join our friendly equine team for an interesting and varied workload with good career prospects!

The group has specialist-trained colleagues and services and internal referrals for Dermatology, Ophthalmology, Dental and Orthopaedic surgery. We are currently building and developing our nursing team with a multi-disciplinary programme of role review, development, and enhancement to better support the veterinary team. We also have a high skilled support team to ensure the smooth running and management of each practice.

The Chapelfield group has been a significant part of the Norwich and Norfolk community for a great many years and has been a beacon of high-quality veterinary care for our clients. We have long-established small animal, equine and farm practices across Norwich and East Anglia.

You will be joining us at an exciting time as we start to transform our business and make changes to ensure our business is clinically fit and financially viable for the future. This transformation includes new ways of working, role development and enhancement and a defined clinical strategy with associated service development and development for the entire team. We are committed to developing the clinical and support teams to ensure we can meet our short, medium, and long-term goals.

Our staff and the Chapelfield team are our biggest strength, in addition to the fantastic facilities we have to offer our clients. We have five practices in and around Norwich with the farm practice covering East Anglia from North Norfolk down to Essex and across into Cambridgeshire. Our small animal practices are in Norwich, Wymondham, Long Stratton, Brooke, and Costessey with our Equine centre at our purpose-built Brooke site.

The candidate should have excellent communication skills, and initiative and be confident in time management, problem-solving and organisation as well as having good computer skills. A geographical knowledge of Norfolk and Suffolk and equine knowledge will be beneficial.

Our people are at the heart of everything that we do, and that’s why we know that work-life balance is vital in supporting our people to be their best selves. Our flexible approach to rota patterns and working hours offers a balance that truly flexes with you and your lifestyle no matter what stage you are in your career. Our usual shift pattern entails 38 hours across the week between 8 am – 6:30 pm, with an element of weekend work as part of your role.  

This position is at our Brooke branch however all of our team offer cover at our other local branches.

The salary for this role is up to £ 22,605.44 DOE.

 

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 

 

The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.