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Welcoming and assisting clients in practice
Answering incoming calls and handling enquiries
Booking and managing appointments
Assisting with administration duties
Managing patient records
Promoting our Pet Health Club
Always providing a high standard of customer care
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Veterinary Receptionist
Mintlaw Vets, Mintlaw, Scotland
Discipline: Non-clinical Support
Full Time
Up to £24,454 per annum
Role: Veterinary Receptionist
Location: Mintlaw Vets
Contract: Full-Time, Permanent
Mintlaw Vets is a single-site, purpose-built practice that prides itself on delivering excellent patient care in a supportive and collaborative environment.
You’ll be joining a close-knit, supportive team. Our clinical colleagues bring varied skills including education certificates, acupuncture, rabbit care expertise, and feline-friendly clinic achievements – making Mintlaw a place where everyone’s strengths are valued.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your duties will include:
This is a flexible, permanent full/part-time role with shifts available Monday to Friday and occasional Saturday mornings. Working hours will fall between 8:00am and 6:30pm.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Mintlaw Vets
Dunshillock, Mintlaw, AB42 4JN, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly