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Veterinary Receptionist/Customer Care Admin

Cedar Grove Veterinary Clinic, Belfast, Belfast, Northern Ireland & Isle of Man

Discipline: Non-clinical Support

Full Time, Part Time, Flexible

£12.21ph

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

We are looking for a friendly and approachable Veterinary Receptionist and Customer Care administrator to join our team on a full-time or part time basis.

 

The role will involve:

 
  • Liaising with the clients and the clinical staff to provide a high level of customer care.
  • Meeting and greeting clients and pets.
  • Booking appointments and diary management.
  • Managing telephone and email enquiries.
  • Taking payment for services and products.
  • Managing cash and end-of-day banking.
  • Maintaining a clean and safe space for our clients and their pets.
  •  

    About the rota and salary

     

    Ideally this role is full time up to 40 hours per week over 5 days however we can also consider part time hours for this role. There will be various shifts plus a weekend rota 1 in 5 to cover Saturday and Sunday from 9:00am to 2:00pm.

     

    Our ideal candidate

     

    We are looking for someone with exceptional customer service skills as you will be the first point of contact for clients. You must have a friendly, welcoming demeanor, excellent attention to detail, be a confident communicator via phone, face to face, and email, be patient, a team player, and be proficient in Microsoft Office packages. Experience in the veterinary or health care sector is preferable.

     

    In addition to a competitive salary, you will benefit from:

     
  • 6.6 Weeks annual leave
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
  • Cycle to work scheme
  • Initiatives focused on employee wellbeing
  • Non-accidental injury support
  • Learning and development opportunities via the IVC Evidensia Academy
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
  • Pension scheme
  • Discounted staff pet care
  • Cedar Grove Veterinary Clinic, Belfast's logo

    Cedar Grove Veterinary Clinic, Belfast

    132 Upper Knockbreda Road, Belfast, BT6 9QB, United Kingdom

    Animals treated

    Dogs, cats & small pets

    Apply