A Part-time Veterinary Receptionist is required to join the friendly team in our award-winning and busy Veterinary Practice.
Receptionists are extremely important members of our team, as they are on the front line and are the first point of contact with our pet patients and their human carers. They are pivotal for maintaining our exceptional level of customer care. A dedicated, friendly, empathetic, resilient, and energetic person is needed, with excellent telephone and face-to-face communication skills. The job also carries financial and Pet Health Club administrative duties. Support and CPD will be provided both in-house and externally to develop the required skills.
Join a team you’re proud to be a part of
Barton Lodge Veterinary Centre is part of the IVC group. We are situated in Hemel Hempstead (Hertfordshire), with lots of beautiful countryside around, as well as easy access to London and all major motorways and airports. It is a vibrant workplace where you will be joining an enthusiastic and motivated team. Barton Lodge is a place where you will feel supported, encouraged, and challenged.
We offer the highest level of medical, surgical, and diagnostic skills using state-of-the-art equipment. Our modern facilities include digital x-ray including Dental x-ray, ultrasound, on-site blood testing machines, ECG, endoscopy, a dedicated operating theatre, and separate dog & cat wards. We are also a Training Practice with the College of Animal Welfare.
More about you
Previous relevant customer care experience, computer literacy, good keyboard skills, including Word and Excel competency are essential. An efficient response to the workload and the fast change of pace in our reception working environment, which at times becomes the veterinary equivalent of A&E, is vital. This interesting and varied role requires reliability, punctuality, a passion for excellent customer care, initiative, confidence and ability to work under pressure.
Your shift pattern
The role allows for a good work/life balance, the rota is approximately 30 hours per week, and we can be a bit flexible with how they are worked - i.e. 3 x full days 8 am - 7 pm (11-hour shift with 1-hour unpaid lunch break), or 4-5 shorter days with later and earlier starts and finishes. Some Saturday mornings 8 am – 1 pm will need to be covered, which will be on a rota basis. We are closed every Sunday and Bank Holiday.
The salary for this role is up to £17,846.40.
In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowanceEnhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.