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Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
Earlswood Veterinary Hospital, Belfast, Belfast, Northern Ireland & Isle of Man
Discipline: Non-clinical Support
Full Time
Role: Veterinary Receptionist
Location: Earlswood Vets, Belfast
Contract: Full-Time, Permanent
Earlswood Veterinary is a leading, RCVS accredited, general and referral small animal veterinary hospital in Belfast. We seek to offer the highest possible standard of care across the practice and throughout the client journey. You will be joining a vibrant and enthusiastic team of receptionists in being an important part of that journey.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The role will involve welcoming clients and their pets, answering telephone calls, booking appointments, handing out dispensed medication and taking payments along with daily administrative tasks. You must ensure our waiting area is fresh, clean and welcoming at all times is also essential. You will be asked to relay client queries to vets or nurses and respond to clients.
Client care is paramount in this position with an emphasis on exceeding customer expectation throughout the entire client journey. This role is akin to a front of house position in any hospitality role and clients must feel well looked after through booking an appointment, visiting the vet and any follow up communication required. Please note this role is not part of our Clinical Staff Team and will not involve working directly with animals.
This is a full-time permanent role working 40 hours per week. You will be working 8 hour shifts 5 days per week (Monday to Friday), between 8.15 and 19.30. There will also be 1 in 4 Saturday mornings.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Earlswood Veterinary Hospital, Belfast
193 Belmont Road, Belfast, Belfast, BT4 2AE, United Kingdom
Animals treated
Dogs, cats & small pets