At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an experienced and motivated Team Lead Veterinary Receptionist to join our busy and growing veterinary hospital team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is ready to take the next step into a leadership role.

As the first point of contact for our clients, you will continue to deliver outstanding customer service while also overseeing the daily operations of the reception team. You will play a key role in ensuring efficiency, maintaining high standards, and supporting both staff and management across all five branches.

Key Responsibilities:

Leadership & Team Management:

Lead, support, and motivate the reception team across all branches
Create and manage staff rotas to ensure adequate coverage and efficiency
Train, mentor, and onboard new reception staff
Monitor team performance and productivity, providing feedback and support
Act as the main point of contact for reception staff queries and escalations

Operational Oversight:

Oversee daily reception operations to ensure smooth and efficient workflows
Implement and maintain standard operating procedures
Ensure consistency in client service across all branches
Identify opportunities to improve processes and client experience

HR & Administrative Duties:

Support HR processes including recruitment, appraisals, absence management, and staff development
Maintain accurate staff records and assist with performance reviews
Handle sensitive situations with professionalism and discretion

Reception Duties:

Greet clients and their pets with a warm and professional demeanour
Manage appointment scheduling and clinic calendars
Answer calls and respond to client enquiries
Check clients in and out, ensuring accurate record-keeping
Process payments and invoices
Assist with administrative tasks such as filing and data entry

Previous experience in a veterinary or medical reception role (lead or senior experience preferred)
Excellent communication and interpersonal skills
Strong organisational skills with attention to detail
Ability to multitask and prioritise in a busy environment
Confident using practice management or scheduling software
Leadership qualities with a proactive and problem-solving mindset
HR or team management experience is highly desirable

We are looking for someone who is not only passionate about animals but also about people and team development. You should be approachable, adaptable, and confident in managing both the front-of-house experience and behind-the-scenes operations.

Why Join Us?

Work across multiple branches, keeping your role varied and engaging
Be part of a supportive, dedicated, and passionate team
Opportunity to develop leadership and management skills
Play a key role in delivering exceptional care and service to our clients and their pets

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

Voluntary benefits: choose from a range of benefits to suit you 

Access to discounts/cashback with hundreds of participating retailers 


We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. 
 
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.