Back
Apply
Greeting clients and their pets in a warm and professional manner
Managing appointments and maintaining the practice diary
Answering phone calls and responding to enquiries
Handling payments and processing invoices
Maintaining accurate client and patient records
Supporting the veterinary team with administrative tasks
Ensuring the reception area remains clean, calm, and welcoming
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Client Care Advisor
Myerscough Veterinary Group, Clayton Le Dale, Blackburn, North West
Discipline: Non-clinical Support
Full Time
NMW
Role: Client Care Advisor
Location: Myerscough, Clayton Le Dale
Contract: Full-time, Permanent
MyVets is a modern, client-focused veterinary practice committed to delivering high standards of patient care and client service. Our practices are well-equipped with advanced diagnostic and surgical facilities, and we pride ourselves on creating a welcoming, supportive environment for both clients and colleagues.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
Your role will include:
Managing appointments and maintaining the practice diary
Answering phone calls and responding to enquiries
Handling payments and processing invoices
Maintaining accurate client and patient records
Supporting the veterinary team with administrative tasks
Ensuring the reception area remains clean, calm, and welcoming
This is a full-time permanent role working 38 hours per week based at different branches.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Myerscough Veterinary Group, Clayton Le Dale
Myerscough House, Longsight Road, Blackburn, BB2 7JA, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly