Practice Manager

Lakeside Veterinary Hospital | Galway
Full-time (40 hours per week)
Salary up to €44,000 DOE

About the Role

Lakeside Veterinary Clinic in Galway is seeking an experienced and motivated Practice Manager to join our team on a full-time, permanent basis. This is a key leadership role within the practice, offering a varied and engaging workload with both operational and front-of-house responsibilities.

As Practice Manager, you will play a central role in the smooth day-to-day running of the clinic, working closely with leadership and central support teams. The role combines hands-on reception cover with management duties, making it ideal for someone who enjoys being actively involved in both client-facing and operational aspects of practice life.

 

What You’ll Be Doing 

As Practice Manager, you’ll be play a key leadership role in supporting the Clinical Director with the day-to-day management and long-term development of the practice. You’ll be part of the management team, driving improvements, fostering collaboration, and ensuring the smooth running of all non-clinical operations. 

This is a role for someone who thrives on responsibility, leads by example, and is passionate about making a positive impact on both the team and the business. 

Your core responsibilities will include:  

Practice Operations: Overseeing all support functions within the practice to ensure they run efficiently and effectively, with strong communication and clear leadership. 

Leadership & Culture: Setting a professional standard and being a role model for the wider team. 

Project Support & Innovation: Supporting initiatives from the Clinical Director and wider Group, encouraging fresh ideas and full team engagement. 

Policy & Compliance: Ensuring that all group policies and procedures—financial and non-financial—are implemented, followed, and respected. 

Office Management: Managing the day-to-day running of the practice environment. 

Staff Management: Leading, supporting, and developing the practice team. 

Finance: Managing cash flow, banking, and day-to-day financial processes. 

Collaboration: Working closely with the Business Support Manager and Head Office to ensure strong communication and alignment across teams. 

Marketing & Development: Driving business development, local marketing efforts, and engaging with company representatives around promotions and materials. 

Community & Charity Engagement: Managing practice involvement with local charities and community initiatives. 

Recruitment & Talent: Liaising with the Talent Partner to manage recruitment needs and attract great people. 

Employee Relations: Supporting HR processes and helping resolve staff concerns with professionalism and care. 

Customer Care: Handling and resolving customer complaints with empathy and efficiency. 

Additional Duties: Taking on other responsibilities as required by the Clinical Director or senior management. 

 

Applicant Requirements 

Our ideal candidate would have a background in Veterinary/Healthcare with strong leadership skills a seeking to take the next step in their professional career. It is important to present well to the Veterinary and support teams, ensuring cooperation in achieving targets and be able to follow what is required in the job specification. 

We are also looking for the following in all eligible candidates: 

• Proven leadership/management experience in a service driven environment (Veterinary is preferred) 
• Training in practice management is also an advantage but not essential 
• Strong people skills and effective communication skills are essential 
• Friendly, fair and compassionate personality 
• Excellent leadership skills, with a proven track record of delivering results 
• Aligned with IVC Evidensia’s core values 
• Influencer who can collaborate with others whilst not afraid to challenge the status quo 
• Additional experience in business or finance management would also be beneficial but not essential 

You will need to be a dynamic and resilient individual driven to deliver excellence who can stay focused and positive despite setbacks. A positive outlook with confidence and belief in your own abilities is key.  

 

Benefits - Subject to Pro Rata 

We recognise that our people are fundamental to the success of our business. Investing in our staff, premises and processes is at the heart of what we do. In addition to a competitive salary, you will also benefit from: 

Work Life Balance 

22 days annual leave 

Birthday Leave (paid day off on your birthday) 

Focus on Employee Wellbeing 

Paid Maternity Leave Package 

Paid Paternity Leave 

Cycle to Work Scheme 

Full access to EAP and Wellbeing Centre 

Paid Bereavement Leave 

Company Sick Pay 

Development 

Funding of any Certificates / Diplomas / PhD’s you may want to pursue 

Career Progression Opportunities, both clinical and non-clinical 

Professional Memberships 

VCI membership paid 

VDS cover paid 

Additional Benefits 

Annual Pay Reviews 

Pawesome Benefits - reward gateway giving discounts and cashback with hundreds of retailers 

Employer Pension Contributions 

Free Flu Inoculations 

Discounted Veterinary Fees 

Opportunity to join company programmes (LGBTQ+, Wellbeing Champions, Nurses Committee, Clinical Board and many more)