Back
Apply
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
Barton Lodge Veterinary Centre, Hemel Hempstead, Hemel Hempstead, East of England
Discipline: Non-clinical Support
Full Time
Role: Veterinary Receptionist
Location: Barton Lodge Vets, Hemel Hempstead
Contract: Full-Time, Permanent
Barton Lodge Veterinary Centre is part of the IVC group. We are situated in Hemel Hempstead (Hertfordshire), with lots of beautiful countryside around, as well as easy access to London and all major motorways and airports. It is a vibrant workplace where you will be joining an enthusiastic and motivated team. Barton Lodge is a place where you will feel supported, encouraged, and challenged.
We offer the highest level of medical, surgical, and diagnostic skills using state-of-the-art equipment. Our modern facilities include digital x-ray including Dental x-ray, ultrasound, on-site blood testing machines, ECG, endoscopy, a dedicated operating theatre, and separate dog & cat wards. We are also a Training Practice with the College of Animal Welfare.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Receptionists are extremely important members of our team, as they are on the front line and are the first point of contact with our pet patients and their human carers. They are pivotal for maintaining our exceptional level of customer care. A dedicated, friendly, empathetic, resilient, and energetic person is needed, with excellent telephone and face-to-face communication skills. The job also carries financial and Pet Health Club administrative duties. Support and CPD will be provided both in-house and externally to develop the required skills.
The rota allows for a good work/life balance, it is approximately 40 hours per week, Monday – Friday, covering from 8am to 7pm on a rota basis, including a day off and working every other Saturday morning 8am – 1pm. We are closed every Sunday and Bank Holiday.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Barton Lodge Veterinary Centre, Hemel Hempstead
1 Midland Road, Hemel Hempstead, HP2 5BH, United Kingdom
Animals treated
Dogs, cats & small pets