Pool House Equine Hospital has been a trusted part of our community for many years, providing exceptional veterinary care and support to our equine clients. We’re proud of our fantastic facilities — but our biggest strength is our people.

We are looking for a friendly and approachable Customer Care Coordinator to work with us on a part-time basis.

Your key responsibilities will include booking equine clients and hospital consultations/investigations, taking payments and resolving account queries, managing calls, emails, and in-person enquiries, organising diaries and coordinating with vets, nurses, and support staff and carrying out general administrative duties and following practice protocols.

This is a part-time permanent role working 20 hours per week. The shifts will be from Monday–Friday 1:30pm–5:30pm, plus Saturdays 9:00am–12:00pm on a shared rota.

Pool House Equine Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House Equine are our biggest strength, in addition to the fantastic facilities we have to offer our clients. The group has specialist-trained colleagues and referrals specialists for surgery, diagnostics, medicine and lameness /poor performance.