We are looking for a dedicated and experienced Part-Time Practice Manager to join our friendly, feline-focused team at our Southsea clinic. Just a short walk from the seafront, our clinic takes pride in delivering exceptional care to our feline patients and their owners.

As the Practice Manager, you will be pivotal in ensuring the efficient operation of our practice. Your primary responsibilities will involve overseeing financial performance, fostering team engagement, ensuring a positive client experience, and driving the overall success of the practice.

In this role, you will manage key administrative functions such as preparing monthly payroll, coordinating holiday cover, processing overtime, and handling company sick pay and statutory sick pay (SSP) requirements. You'll also manage staff schedules, maintain health and safety protocols, and ensure that facilities and equipment are in optimal condition, including organising repairs and overseeing debt management.

You will take an active role in the annual pay review and budgeting for staff costs, conduct appraisals and performance reviews for non-clinical staff, and work with the Operations team to organise and promote practice initiatives, such as Pet Health Plans, discounts, and promotional bundles. Handling client complaints will also be a key responsibility, ensuring issues are resolved efficiently and effectively.

Our close-knit team consists of a Clinical Director, 2 full-time vets, 1 part-time Vet, 4 Registered Veterinary Nurses (RVNs), 1 Veterinary Care Assistant (VCA), and 2 Receptionists. We are committed to providing the highest standard of care in a welcoming and supportive environment.

The ideal candidate will possess strong leadership abilities, with the capability to motivate and support a diverse team. Excellent organisational and multitasking skills are essential, along with strong verbal and written communication abilities. A proactive approach to problem-solving is highly valued. Experience in a veterinary or clinical setting is highly desirable, and a genuine passion for feline care and welfare is crucial for success in this role.

This is a part-time position offering between 20-30 hours per week. Working hours are flexible and will be discussed during the interview process to accommodate the right candidate.

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. 

In addition to a competitive salary, you will benefit from:

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.