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Greet customers professionally and handle telephone inquiries promptly.
Manage appointment scheduling, including booking, cancelling, and rearranging.
Record, pass on, and follow up on enquiries.
Process payments, including PDQ machine usage, and allocate on the system.
Promote services, manage debt control, and cash up daily.
Maintain a clean reception area and process clinic emails.
Attend team meetings regularly.
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
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Client Care - Receptionist
South Wales Vets, Abertillery, Abertillery, Wales
Discipline: Non-clinical Support
Full Time
Up to £26,528.32 DOE
We are seeking an organised, personable Receptionist to join our team at South Wales Vets on a full-time basis.
South Wales Vets is a four-branch small animal practice located across South Wales at Abertillery, Blackwood, Risca and Newport. This role is based at our Abertillery site.
Our Practice is within a short drive of the Brecon Beacons, perfect for outdoor activities, hiking and exploring the beautiful countryside. We are also around 30 minutes from Cardiff.
We have a laboratory for in-house use, ultrasonography, capnography, digital X-ray, ECG and BP.
Working as part of a team of reception staff, alongside 2 Vets and 4 nurses, you will be integral to delivering the high level of service the practice is proud to provide.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
You will work 40 hours per week across 4 days, between 8:30 am and 7 pm, and 1:4 Saturdays, 9 am to 6 pm.
General responsibilities include:
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
South Wales Vets, Abertillery
52-54 Somerset Street, Abertillery, NP13 1DL, United Kingdom
Animals treated
Dogs, cats & small pets