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Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Administrator
Holly House Veterinary Clinic, Moor Allerton, Leeds, Yorkshire & The Humber
Discipline: Non-clinical Support
Full Time
Role: Veterinary Administrator
Location: Holly House Vets, Leeds
Contract: Full-Time, Permanent
Conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24 hour wrap around care to our patients at our hospital, general practice clinics and exotics only practice. Having been open now for 30 years we have developed a range of annual team events and a full schedule of practice meetings as well. We run regular Schwartz Rounds to allow our team to reflect on the emotional and social impact of care.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
The role is varied and includes:
Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.
Ensure invoices are correct and any adjustments have been added.
Ensure that cash security and data protection measures are observed at all times in all areas.
Banking in line with group policy and covered by insurance limits.
Responsible for debt collection within the practice including adherence to group debt protocols and timely insurance claim administration.
Ensure that all Group Policies and Procedures, both financial and non-financial, are implemented and respected.
Record, pass on and personally follow up enquires promptly and efficiently.
Where appropriate record any other information on the Practice system to support the Vets during consultation process.
Ensure clients pay for services on day of treatment.
Educate all clients about practice services.
Actively promote Pet Healthcare Plans and pet insurance.
Actively promote any promotional schemes.
Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
Insurance claim support and training staff in house on policies and procedures
Receive payments (cash/card/BACS/insurance cheque) and process/record accurately on customer accounts.
Organise client refunds.
Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.
Ensure invoices are correct and any adjustments have been added.
Ensure that cash security and data protection measures are observed at all times in all areas.
Banking in line with group policy and covered by insurance limits.
Responsible for debt collection within the practice including adherence to group debt protocols and timely insurance claim administration.
Ensure that all Group Policies and Procedures, both financial and non-financial, are implemented and respected.
Record, pass on and personally follow up enquires promptly and efficiently.
Where appropriate record any other information on the Practice system to support the Vets during consultation process.
Ensure clients pay for services on day of treatment.
Educate all clients about practice services.
Actively promote Pet Healthcare Plans and pet insurance.
Actively promote any promotional schemes.
Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
Insurance claim support and training staff in house on policies and procedures
Receive payments (cash/card/BACS/insurance cheque) and process/record accurately on customer accounts.
Organise client refunds.
This is a full-time permanent role working 40 hours per week Monday to Friday from 9:00am-18:00pm with no weekends, Bank Holidays or out of hours.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Holly House Veterinary Clinic, Moor Allerton
Unit C, Moor Allerton Centre, King Lane, Leeds, LS17 5NY, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly