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Representing the surgery as the first point of communication for all clients.
Offering the highest levels of customer service; always listening to client’s needs, acting with urgency and always following up on outstanding queries for clients.
Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
Being able to handle conversations around financial situations with ease and confidence.
Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team.
Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests.
Cash handling on a daily basis as well as taking card payments throughout the day.
Supporting with insurance claims including giving clients information regarding their insurance claim where necessary.
End of day cashing up and banking.
Ensuring the reception environment is kept clean, professional and inviting.
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
South Lincs Vet Group, Sutterton, Boston, East Midlands
Discipline: Non-clinical Support
Part Time
NMW
Role: Veterinary Receptionist
Location: South Lincs Vets, Sutterton
Contract: Part-time, Permanent
South Lincs Vet Group, based in beautiful Lincolnshire, offers a serene setting for your career. We are formed of our main hospital and four branch practices in Freiston (where this role will be based), Pinchbeck, Heckington and Holbeach. We're not just a veterinary practice; we're a family. Our whole team is made up of 17 Vets and 50+ Veterinary Nurses, Veterinary Care Assistants, Reception, and admin staff, all working together harmoniously to provide exceptional care. Of course not forgetting our beloved practice cat, "Jonathan," who enjoys keeping you company during your well-deserved breaks!
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
Your role will involve:
This is a part-time role working 30 hours per week with a mixture of shifts. You may also be required to travel to other branches.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
South Lincs Vet Group, Sutterton
Station Road, Sutterton, Boston, Boston, PE20 2LF, United Kingdom
Animals treated
Dogs, cats & small pets