Glenburn vets is a 3 site first opinion practice with clinics in Crumlin, Glengormley and Lisburn. We have an experienced team of 7 vets, 4 RVNs, 3 SVNs and 11 support team members. We are a well equipped practice with ultrasound with cardiac and abdominal probes, cardiac scanning table top, digital radiography, fluid pumps, fluid warmers, patient warmers, multiparameter patient monitors, electrosurgery, suction and ortho kit including kit for TPLO, CCWO and MMP. We have very experienced vets with over 40 years experience, a vet with a certificate in surgery and a nurse with a certificate in anaesthesia. Special interests can be supported to certificate level within the practice.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your duties will include:
Perform administrative and reception duties to include:
Booking, cancelling and changing appointments.
Receiving cash/card payments.
Handle insurance claims and instalment queries.
Deal with cash exchanges and end of day banking procedures.
Attend reception team meetings as and when requested.
Dispense medications/prescriptions.
Keep client/patient records up to date.
Check clinic emails and process appropriately.
Liaise with charities regarding collection boxes.
Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.).
Client information and all counter sale products are well stocked and clean.
Maintain stock levels on a daily basis (food or special orders for the surgery or clients).
Keep puppy/new client packs made up and in stock.
Ensure change available in till for next working day.
Deal with and organise incoming and outgoing post.
Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.
Answering telephone calls and ensuring that all client enquiries are dealt with promptly and professionally
Actively promote Pet Healthcare Plans and pet insurance.
Actively promote any promotional schemes.
Keep the reception area clean and tidy at all times, especially ready for the next working day.
This is a part-time permanent role working 25 hours per week Monday- Friday 5 hours per day.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
Requirements:
GCSE English and Maths at grade C and above
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
What we offer our team
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers