Back
undefined's logo

Veterinary Receptionist (Part-Time)

East Grinstead Vets, East Grinstead, East Grinstead, South East

Discipline: Non-clinical Support

Part Time

Up to £19,000 per annum

Apply

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

We are seeking an organised, personable Receptionist to join our team at East Grinstead Vets on a part-time permanent basis. 

We are a busy, small animal practice in beautiful East Grinstead with satellite branches in Crawley and Copthorne, with good transport links to London and Brighton. We are lucky enough to have the Ashdown Forest on our doorstep, providing a great place for walking and enjoying spectacular views.

How You’ll Make a Difference

 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

 

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

 

Working Pattern

  • 29 hours per week and every other Saturday morning.
    •  

    Key Responsibilities

    Provide excellent Customer Care for our Clients and Patients efficiently in a calm manner

    Oversee bookings management, capturing client data and maintaining our Practice Management System daily

    Client Registration ensuring accurate record maintenance and observing client confidentiality

    Processing Client payments on appointment or dealing with initial follow up process.

    Retrieve & support prescription preparation protocol for our clients

    Assisting with routine daily debtor reports / queries and support with Pet Health Care Plan Administration / Routine Queries

    Maintaining the periodic cleanliness of the Waiting Areas and Consult Rooms and assisting with routine premises related tasks

    Stock management assistance including unpacking orders, stock rotation and ensuring correct storage and recording methods are in place.

    Confident to interact with domestic pets and general animal handling

    Perform other receptionist support duties as required

    You Might Be a Great Fit If...

     

    You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

     
  • Excellent communication skills and a professional, welcoming manner
  • Experience in a customer-facing role, with a strong focus on service and attention to detail
  • The ability to manage multiple tasks effectively in a busy environment
  • A collaborative approach and willingness to support colleagues
  • A proactive attitude, with openness to feedback and learning
    •  

    How We’ll Support You

     

    At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

     
  • A key client-facing role within a supportive and collaborative practice team
  • Clear career pathways with progression opportunities within client care and practice leadership roles
  • Ongoing learning and development supported by experienced colleagues and practice teams
  • A values-led culture focused on care, community and continuous improvement
    •  

    What We Offer Our Team

     
  • 6.6 weeks' annual leave plus your birthday off FTE
  • Increasing holiday allowance based on length of service
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
  • Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
  • Learning and development opportunities via the inspiring vet care Academy
  • Pension scheme
  • Discounted veterinary care
  • Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
    •  

    We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

     

    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

    East Grinstead Vets, East Grinstead's logo

    East Grinstead Vets, East Grinstead

    Maypole Road, East Grinstead, RH19 1HL, United Kingdom

    View on map

    Animals treated

    Dogs, cats & small pets

    Visit website
    Apply