At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are a long-established Small Animal Veterinary Group with three practices, including our recently opened purpose-built site in Woking. We continue to invest in our practices and equipment to ensure we provide a high standard of care for our patients and clients.
Our practices are well equipped, and we are proud to have a loyal client base and a strong reputation within the local community. We also benefit from great transport links to London and the beautiful Surrey countryside nearby.
Our friendly team includes 6 Veterinary Surgeons, 8 Registered Veterinary Nurses, 4 Student Veterinary Nurses, 4 ANAs, and experienced Receptionists across the group. We have a supportive, family feel within the team and enjoy creating a positive working environment.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a part time role working 32 hours per week as well as participating in a Saturday rota.
Key responsibilities include:
Managing appointment bookings and diary coordination
Taking payments and processing transactions
Dispensing medication as required
Supporting with general administrative duties
Managing account queries and chasing outstanding payments
Completing end-of-day banking procedures
Monitoring and maintaining petty cash records
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Previous experience working in a Veterinary Receptionist role
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
