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Monday: 8:30am-5:30pm
Tuesday: Day off
Wednesday: 8:30am-6:30pm (Blackburn branch)
Thursday: 8:00am-7:00pm
Friday: 9:00am-6:00pm
1 in 5 Saturdays, 8:00am-1:00pm
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
Apply
Client Care Advisor (FTC)
Myerscough Veterinary Group, Clayton Le Dale, Blackburn, North West
Discipline: Non-clinical Support
Full Time
Up to £24,870.29 per annum
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Client Care Advisor to join our team at Myerscough Vets on a full-time fixed-term basis for 12 months. The role also includes one day per week at our Blackburn branch.
Our team comprises 17 Veterinary Surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs and Client Care Advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in a range of specialties, including ECC and dentistry.
We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, helping to deliver the highest level of care to our patients.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
You Might Be a Great Fit If...
We’re looking for a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Myerscough Veterinary Group, Clayton Le Dale
Myerscough House, Longsight Road, Blackburn, BB2 7JA, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly