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Veterinary Receptionist

Biscot Mill Vet Centre, Luton, Luton, East of England

Discipline: Non-clinical Support

Full Time

Up to £23,878

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We are looking for a veterinary receptionist to join our dedicated team. You will play a vital role in supporting our veterinary team to ensure the well-being and comfort of our patients.
In this exciting and varied role, you will ensure the well-being of pets and clients by handling reception duties such as answering client calls, managing appointment bookings, and overseeing the diary. You'll also keep the front of house tidy, assist with insurance claims, and provide essential support to the Vets and Nurses.

What Sets Us Apart


We are a well-established practice in the heart of Luton with great links to London, Bedford and London Luton Airport. We are a small animal-only practice, proudly serving nearly 3,000 local clients and their pets in Luton.
While we cherish our traditional values of excellent service and building strong relationships with our clients, we are committed to modernising through evidence-based medicine and advanced techniques. Our surgery is well-equipped with an in-house lab, digital x-ray, surgical theatre, and inpatient facilities.

What We’re Looking For


The ideal candidate will be compassionate, empathetic, and able to thrive under pressure, while also proactively contributing to the improvement of our administrative processes. They will ensure that both patients and clients receive a high-quality, efficient service that is always confidential, professional, knowledgeable, and courteous.

Working Pattern


This is a full-time position, working 40 hours per week. Working hours will be between 8:30 am-7:30 pm, Monday to Friday on a rota basis. There will also be a 1:4 Saturday morning rota.

The salary for this role is up to £23,878.

In addition to a competitive salary, you will benefit from:


  • 6.6 Weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care
  •  
    As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
    Biscot Mill Vet Centre, Luton's logo

    Biscot Mill Vet Centre, Luton

    324 Biscot Road, Luton, LU3 1AZ, United Kingdom

    Animals treated

    Small animals

    Apply