Back
undefined's logo

Veterinary Receptionist (Part-Time)

Ivybank Vets, Kilmarnock, Kilmarnock, Scotland

Discipline: Non-clinical Support

Part Time

Apply

We are hiring!

 
Here at Ivybank Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team!
This position is for our Kilmarnock Practice mainly but quite often cover is needed in our other 3 branches in Irvine, Kilwinning and West Kilbride so the successful candidate would need to be able to drive.
 
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
 

Main responsibilities of the role include but are not limited to;

 
  • Liaising with the clients and the clinical staff to provide a high level of customer care.
  • Meeting and greeting clients and pets.
  • Booking appointments and diary management.
  • Managing telephone and email enquiries.
  • Taking payment for services and products.
  • Managing cash and end-of-day banking.
  • Maintaining a clean and safe space for our clients and their pets.
  • This is a busy practice and some experience in telephony and computer skills would be necessary.
  • Training will be given with the opportunity to enhance Customer Service skills.
  •  
    This is a part-time permanent role working working 25 hours per week Tuesday - Friday, as well as a share of Saturday morning working 1 in 4. 
     

    Why Join Us?

     
    When you join our team, you’ll be welcomed into a supportive and friendly multidisciplinary environment where experienced vets, nurses, and support staff work closely together to deliver exceptional care. You’ll enjoy a varied and rewarding caseload that covers medical, surgical, and nurse-led clinics, with access to well-equipped facilities including advanced diagnostics and surgical tools. We are committed to your ongoing professional development through regular ‘lunch and learn’ sessions and all-staff meetings, as well as offering opportunities for career progression in training and specialist interests. Plus, with flexible working arrangements, we strive to support a healthy work-life balance so you can thrive both professionally and personally.
     

    In addition to a competitive salary, you will benefit from:

     
  • 6.6 Weeks annual leave FTE
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care
  •  
    Ivybank Vets, Kilmarnock's logo

    Ivybank Vets, Kilmarnock

    1 Murray Place, Kilmarnock, KA3 7JR, United Kingdom

    Animals treated

    Dogs, cats & small pets

    Apply