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Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Client Care Advisor (FTC)
Blue House Veterinary Centre, Biddulph, Biddulph, East Midlands
Discipline: Non-clinical Support
Part Time
Role: Client Care Advisor
Location: Blue House Vets, Biddulph
Contract: Part-Time, FTC (6 months)
Blue House Veterinary Centre (Petplan Practice of the Year 2019) is a long-established, single site small animal practice in Biddulph, Staffordshire. A team of 9 Veterinary Surgeons, 5 Veterinary Nurses and 1 Veterinary Nurse Student, 5 Veterinary Receptionists and a Practice Manager make up a friendly/family feel team. We have beautiful, spacious premises with a large staff room equipped with fridge, freezer, coffee, and toasty maker and even a massage chair. We have gardens to enjoy breaks outside, plus a pool table & exercise machine. We pride ourselves on our level of care and have a good reputation locally. You can find out more about us on our website bluehousevets.com
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
Our customer care team are so much more than “just” receptionists! They have the confidence to handle a variety of customer-facing situations from the joy of a new puppy to the grieving of a family at the end of their pet’s life, often within the space of a few minutes. They present a friendly, approachable, and professional appearance to all of our clients whether in person, on the phone, or over email. This is a busy role where a calm, but friendly and outgoing personality is needed to deal with visitors, telephones, emails, general enquiries, messages, and the occasional emergency sometimes all at once.
This is a part-time role working 22-28 hours per week. You will be working 2 full days between the hours of 8:00am-6:30pm/7:30pm and 2 Saturday mornings in a 6 week rota 8am-1.30pm.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Blue House Veterinary Centre, Biddulph
Princess Street, Biddulph, Biddulph, ST8 6JN, United Kingdom
Animals treated
Dogs, cats & small pets
Chicken Friendly