Role: Veterinary Receptionist
Location: Straid Vets, Beaconsfield
Contract: Part-Time, Permanent
Beaconsfield is a buzzing town with many shops, cafes, and bars/restaurants. We have the advantage of being close to London and other nearby towns but also the countryside is on our doorstep! The train station has direct, fast links to London.
The practice has 3 consultation rooms, 1 prep/dental area with dental Xray, 1 theatre, 1 x-ray room, ultrasound, in house laboratory, separate dog and cat wards.
As well as routine surgery, we perform orthopaedic and some more advanced soft tissue surgery.
We promote clinical freedom as well as innovation and are keen for more services to be offered in house - we are happy to discuss any interest in a certificate etc.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your responsibilities/duties will include:
Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere
Schedule appointments and manage the clinic's calendar efficiently
Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information
Maintain accurate patient records, including medical histories and laboratory results
Process payments and manage billing inquiries with attention to detail.
Ensure the reception area is clean, organised, and stocked with necessary supplies
Provide support during busy periods by helping with client communications and follow-ups
This is a part-time role working 24 hours weekly with a Saturday morning included.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
What we offer our team
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers