At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an enthusiastic, team-orientated Client Care Advisor to join our team at Abington Park on a full-time, permanent basis.
Situated in picturesque Northamptonshire, Abington Park offers a wide range of sporting, recreational and cultural activities, with excellent transport links to both London and Birmingham.
You'll be joining a large, experienced team of 13 Veterinary Surgeons, the majority of whom are certificate holders, alongside 18 Registered Veterinary Nurses, 4 Student Veterinary Nurses, 4 Kennel Assistants and a Laboratory Technician, creating a supportive environment with plenty of opportunities to learn and develop.
How You’ll Make a Difference
As a Client Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Main responsibilities of the role include but are not limited to;
Liaising with the clients and the clinical staff to provide a high level of customer care.
Meeting and greeting clients and pets.
Booking appointments and diary management.
Managing telephone and email enquiries.
Taking payment for services and products.
Managing cash and end-of-day banking.
Maintaining a clean and safe space for our clients and their pets.
Working Pattern
Monday to Friday with Saturdays on a rota basis
Working across both the Abington and Moulton practices
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives, including Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
