As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk.

You will greet all clients warmly and professionally, answer phone calls, and deliver exceptional customer service. Provide clients with informative and empathetic guidance, converting inquiries into appointments to support pet healthcare. Ensure accurate invoicing and payment collection while presenting a knowledgeable and professional image that promotes the practice and instils confidence in our clients.

Walton Lodge Veterinary Group Ltd was co-founded in September 2000, by Helen Lee BVSc, MRCVS & her partner Rodney Pugh. Walton Lodge has six surgeries which are situated in Bengeo, Bishop's Stortford, Harlow, Hoddesdon, Stevenage, and Ware. We’re also excited to announce that we have just opened three brand new practices across Stevenage, and Hoddesdon and our Ware practice has been refitted and extended. All next to great transport links! Our high-standard equipment includes the latest in Digital Radiography technology, High-speed Colour Doppler Ultrasound scanners, Digital endoscopy, High-powered Dental Scalers and Polishers, and ECG & Anaesthetic monitoring equipment.

We’re looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and prioritise effectively in a fast-paced environment. Proficiency in using IT systems for scheduling and record-keeping is important. While experience in a veterinary setting is preferred, it is not essential.

Work pattern

 

The shift pattern entails Monday to Friday 4:30 pm – 7:30 pm and every other Saturday 9 am – 1 pm.

The salary is up to £10,147 DOE.

 

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 

 

The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.