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Greeting and interacting with our clients and their pets in a friendly and professional manner
Deliver excellent customer service
Multitasking under pressure
Booking appointments
Receiving payments
Daily banking
Managing queries
Stock control
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Veterinary Receptionist (FTC)
Mckenzie Vets, Alexandria, Alexandria, Scotland
Discipline: Non-clinical Support
Part Time
NMW
Role: Veterinary Receptionist
Location: McKenzie Vets, Alexandria
Contract: Part-time, FTC (12 months)
Mckenzie Vets has been at the heart of Alexandria since 1955 and although a lot has changed since then, our values of working hard to maintain an excellent reputation and a loyal client base remain. We are fortunate in having many lovely clients and patients of all shapes, sizes and breeds. We operate under Fear Free principles, meaning that the majority of our patients are happy to come and see us, and we encourage socialisation visits to help nervous dogs. We are 100% small animal, but this includes some exotics and sometimes turtles and otters from Loch Lomond Sea Life Centre - always exciting!
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
You will be responsible for:
This is a part-time role working 15 hours per week.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Mckenzie Vets, Alexandria
26 Gilmour Street, Alexandria, Alexandria, G83 0DA, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly
Chicken Friendly